Privacy Policy

Introduction and Scope of Application

This Privacy Policy sets out how this platform collects, holds, uses, and discloses your personal data within the Hong Kong Special Administrative Region, and explains the rights you may exercise and the safeguarding measures we take. By using this platform, you agree to the terms of this Policy.
This Policy applies to the personal data you provide through this website, mobile applications, customer service, social media accounts, or other online or offline channels operated by our Company.

Definitions

"Personal Data" means any data relating directly or indirectly to a living individual, from which it is practicable for the identity of the individual to be directly or indirectly ascertained. This includes, but is not limited to, name, contact details, address, Hong Kong Identity Card number, telephone number, email address, delivery details, payment details, order and transaction records, device identifiers, and usage records.
"Processing" covers actions including the collection, retention, use, alteration, transmission, disclosure, and erasure of data.

Categories and Sources of Personal Data Collected We may collect personal data under the following circumstances:

Account registration and identity verification: name, email address, mobile number, delivery address, billing address, password (encrypted), etc.;
Orders and transactions: order number, product details, quantity, price, invoice details, payment records (transaction reference number, payment method, though our Company generally does not directly store full credit card numbers), return/repair records;
Customer service and communication: call recordings, content of emails or instant messages, complaint and enquiry records;
Behavioural and usage data: IP address, device and browser information, Cookies/tracker data, visited pages, shopping cart information, click and usage behaviour, advertisement interaction records;
Data required for legal or compliance purposes: such as additional data for fraud prevention, compliance with customs or other statutory requirements (e.g., proof of identity or import/export data).
Sources include data provided directly by you, records generated by the services of this platform, third parties (such as payment service providers, logistics carriers, social media platforms, or public sources), and data automatically collected by our Company via Cookies or similar technologies.

Purposes of Collection (Reasons for Using Your Data) We use personal data within lawful, legitimate, and necessary scopes for the following purposes:

Processing and fulfilling orders, payments, shipments, invoicing, returns and exchanges, warranty and repair services;
Providing customer service, replying to enquiries, handling complaints, and providing technical support;
Authenticating identity, preventing and detecting fraud, non-compliance, or deceptive behaviours, and safeguarding platform security;
Marketing, promotional activities, member management, e-newsletters, coupons, and event notifications (unless you have opted out);
Improving, analysing, and optimising platform functions, user experience, and products;
Complying with legal, tax, accounting, or regulatory requirements, and executing, formulating, or defending legal claims;
Collaborating with third parties (such as logistics, payment, customer service, and marketing service providers) to facilitate the provision of services;
Other purposes with your consent or as permitted by law.

Data Sharing, Disclosure, and Third Parties

Where necessary for the provision of services, we may share personal data within Hong Kong or other jurisdictions with the following entities:

Payment service providers, banks, and financial institutions (for processing payments);
Logistics and transport contractors (for shipping, collection, and returns);
Customer service and repair partners;
Third-party sellers or vendors (if the products are sold by third parties);
Legal, regulatory, or law enforcement agencies (to fulfil statutory obligations or respond to court orders);
Transferees in the event of an acquisition, merger, or transfer of assets (subject to reasonable confidentiality and data protection obligations).

When sharing with third parties, we will adopt contractual or other reasonable measures to require them to protect the data in accordance with this Policy or applicable laws.

Cross-Border Transfer

Due to operational needs or requirements of third-party service providers, personal data may be transferred to places outside Hong Kong. For such cross-border transfers, we will adopt appropriate security and contractual measures to ensure that the recipient processes the data with a comparable standard of protection, and that the transfer is conducted within the limits permitted by law.

Data Retention Period

We will retain personal data for a reasonable period necessary to fulfil the purposes of collection, or for an appropriate period as required by law, accounting, and tax requirements. When the data is no longer necessary, we will securely erase or anonymise it.

Security Measures for Personal Data

Our Company adopts reasonable technical measures (e.g., SSL/TLS encryption, encrypted storage, access control, regular security testing) and administrative measures (e.g., employee access policies, confidentiality agreements, training) to safeguard personal data against unauthorised access, use, alteration, or erasure.
In the event of any suspected data breach, we will act in accordance with relevant laws to assess the risks and, where necessary, notify the affected individuals and the relevant regulatory authorities.

Your Rights and Choices (Under Hong Kong Law)

In Hong Kong, you may exercise the following rights regarding your personal data held by our Company (in accordance with the Personal Data (Privacy) Ordinance):

To access and request a copy of your data (a reasonable administrative fee may be charged for processing such requests);
To correct or update any inaccurate or incomplete data;
To request our Company to cease using your data for direct marketing purposes (you may also opt out via any promotional message);
To request the erasure or cessation of use of your data, within the extent permitted by law (however, if legal or contractual obligations require retention, our Company may retain the data within the statutory limits).

Should you wish to exercise the above rights or raise an enquiry, please contact us by email or in writing. We will reply within a reasonable timeframe and process it in accordance with our procedures.

Minor Users

If you are under the age of eighteen, please use this platform and provide data only with the consent of a parent or guardian. For any sensitive personal data or circumstances requiring parental consent, this platform will separately obtain explicit consent or decline to provide services.

Third-Party Websites and Services

This platform may contain links to third-party websites or embed third-party services (such as social media platforms or third-party payment gateways). Our Company bears no direct responsibility for the privacy practices of such third parties; we recommend that you carefully read the privacy policies of these third parties before providing any data.

Right of Modification Reserved

Our Company may amend this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology. The amended version will be published on this platform with the effective date specified; if the changes are material and affect your rights, we will notify you in advance via email or platform notification. Your continued use of this platform constitutes your acceptance of the amended Policy.

Last Modified Date: 10 March 2026